Rest assured, there is no need for concern.
It usually indicates that the picture wasn't clear enough, or there was another issue with it.
Other possible reasons could be that the document is out of date or that all four corners of the
document were not visible.
Ensure the documents are valid, take new photos, and everything should be fine.
We are committed to delivering an outstanding customer experience. Our dedicated Customer Service Agents are available to assist you from 8am to 1am via Email and Live Chat / 10am to 10pm for Phone Support.
- Email: support@mrgreen.co.uk
- Live Chat: Experience our swift and efficient Live Chat tool
- Phone: 020 4538 2929