1. Mr.Green Help Center
  2. Responsible Gaming
  3. Frequently Asked Questions

I want to close my account due to gambling addiction. Can you guide me through the process?

Updated

First and foremost, we want to commend you for making this courageous decision. It is the initial step towards recovery.

To close your account due to a gambling problem, please follow these steps:

  1. Click here
  2. Select the length of time you wish to self-exclude for.
  3. Click “Exclude”

Please be aware that once this account is closed, you will not be able to open a new one. It is in your best interest to avoid attempting to bypass the system by creating new accounts.

We strongly recommend that you self-exclude from any other gambling sites you are registered with. Additionally, we encourage you to explore the following support links and contact numbers for further assistance:

GAMSTOP

GAMSTOP – We highly recommend that you register with this site. It utilizes a centralized selfexclusion scheme used by most UK operators. By registering, you will receive the maximum level of protection.

NetNanny
NetNanny – is a general blocking software and has capability on Windows computers, ioS, and Android phones.
Gamble Aware
Gamble Aware - an independent organization that provides advice for individuals experiencing gambling-related harm.
Gamcare
Gamcare - provides support for problem gamblers and their families and friends. Helpline: 0808 8020 133.
Gambling Therapy
Gambling Therapy - a free online service for individuals living outside the UK, offering practical advice and emotional support to those impacted by problem gambling.
National Gambling Helpline
National Gambling Helpline - available from 8am to midnight, 7 days a week: 0808 80 20 133

We are committed to delivering an outstanding customer experience. Our dedicated Customer Service Agents are available to assist you from 8am to 1am via Email and Live Chat / 10am to 10pm for Phone Support.

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