There are usually two reasons for this occurance.
Firstly, the bonus may have reached its expiration date.
To view your active bonuses and their expiry dates, please visit the Bonuses section.
Make sure to use it before you lose it!
The other reason could be that you have made a withdrawal.
This action will automatically forfeit any bonus in your account.
A warning will be displayed before this occurs, so kindly ensure you are attentive to your screen.
We are committed to delivering an outstanding customer experience. Our dedicated Customer Service Agents are available to assist you from 8am to 1am via Email and Live Chat / 10am to 10pm for Phone Support.
- Email: support@mrgreen.co.uk
- Live Chat: Experience our swift and efficient Live Chat tool
- Phone: 020 4538 2929